Terms and conditions

GENERAL
This purchase is governed by the following standard terms and conditions for consumer purchases of goods over the Internet. Consumer purchases are here understood as sales of goods to consumers who do not primarily act as part of a commercial activity, and when the seller acts in a commercial activity by selling goods over the Internet.

Sales to consumers are regulated, among other things, by the Consumer Purchase Act and the Right of Withdrawal Act.

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THE AGREEMENT
The agreement between the buyer and seller consists of the information provided by the seller about the purchase in the ordering solution in the online store (including, among other things, information about the nature, quantity, quality, other characteristics, price and delivery terms of the goods), any direct correspondence between the parties (for example, e-mail) and these terms and conditions of sale.

In the event of a conflict between the information provided by the seller about the purchase in the ordering solution in the online store, direct correspondence between the parties and the terms of the terms and conditions of sale, direct correspondence between the parties and the information provided in the ordering solution takes precedence over the terms and conditions of sale, unless it conflicts with binding legislation.

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THE PARTIES
Seller

Company name: Tramms former
Contact address: Solplassvegen 46, 2319 Hamar
E-mail: trammsformer@gmail.com
Phone: 971 98 556
Organization no.: 927 646 439

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Buyer is the person who places the order.

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PRICES
The prices, which are stated in the online store, include VAT unless the buyer chooses to display prices without VAT or is registered as a user from a country outside Norway. Information about the total costs that the buyer must pay, including all taxes (VAT, customs, and the like) and delivery costs (shipping, postage, invoice fees, packaging, etc.) as well as specification of the individual elements of the total price, are provided in the ordering solution before the order is placed. (Deliveries of goods abroad, Svalbard or Jan Mayen shall be sold without the addition of VAT.)

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CONCLUSION OF THE AGREEMENT
The agreement is binding on both parties when the buyer's order has been received by the seller. However, one party is not bound by the agreement if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

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ORDER CONFIRMATION
You will receive an order confirmation by email immediately after the purchase has been made. It is recommended that the buyer check that the order confirmation matches the order with regard to quantity, type of item, price, etc. If there is no match between the order and the order confirmation, the buyer should contact the seller as soon as possible.

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PAYMENT
The seller may demand payment for the goods from the time they are sent from the seller to the buyer. If the buyer uses a credit card or debit card for payment, the seller can reserve the purchase amount on the card when ordering.

A credit card is a payment card where the settlement of the purchase takes place afterwards by the credit provider (credit card company) sending the cardholder an invoice with a demand for payment. A debit card is a payment card linked to a deposit account. Use of the card means that the user's account is debited and the amount is transferred to the payee's account.

When paying by credit card, the Act on Credit Purchases etc. will apply.

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DELIVERY ETC.

Delivery of the goods from the seller to the buyer takes place in the manner, at the place and at the time specified in the ordering solution in the online store. If the delivery time is not stated in the ordering solution or e-mail that accompanies the order confirmation, the seller shall deliver the goods to the buyer within a reasonable time and no later than 30 days after the order from the customer. If the seller is to arrange for the goods to be sent to the buyer, he is obliged to have the goods transported to the place of destination in a suitable manner and under the usual conditions for such transport. The place of destination is the buyer's, unless otherwise specifically agreed between the parties.

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THE RISK OF THE GOODS
The risk of the goods passes to the buyer when the thing has been taken over by the buyer in accordance with the agreement. If the delivery time has arrived and the buyer fails to take over a good that has been placed at his or her disposal in accordance with the agreement, the buyer still bears the risk of loss or damage caused by the properties of the good itself.

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RIGHT OF CANCELLATION
The buyer may cancel the purchase of the good in accordance with the provisions of the Right of Cancellation Act. The right of cancellation means that the buyer may return the good to the seller without reason even if there is no defect in it and even if it has not been delivered. The buyer must notify the seller of the exercise of the right of cancellation within 14 days of receiving the good, the prescribed information on the right of cancellation and the right of cancellation form.

If the buyer receives the cancellation form and the necessary information at a later time than when the goods are delivered, the cancellation period begins to run from the day the buyer receives the cancellation form and the information. If the buyer has not received sufficient information or the cancellation form, the cancellation period will still expire 3 months after the goods are received. 

If the buyer has not received information about the right of withdrawal at all, the deadline will be 1 year.

The notification from the buyer to the seller about the exercise of the right of withdrawal should, for evidentiary reasons, be in writing (withdrawal form, e-mail, fax or letter), and it must contain information about how the buyer will return the goods to the seller.

The buyer must, without undue delay, and no later than 14 days from the notification after the right of withdrawal was given, send the goods back, or hand them over to the seller if the seller has not offered to collect the goods.

If the buyer has expressly chosen a type of delivery other than the standard delivery offered by the seller, the seller shall nevertheless not pay the additional costs incurred.

Repayment shall be made without undue delay, and no later than 14 days from the time the seller received notification of the buyer's decision to exercise the right of withdrawal. Unless otherwise expressly agreed with the buyer, the refund shall be made using the same means of payment as the buyer used. The buyer shall not pay any fees as a result of the refund.

The seller may withhold the refund until the goods have been received, or until the buyer has provided documentation that the goods have been returned. This does not apply when the seller has offered to collect the goods.

The buyer must bear the costs of returning the goods if the right of withdrawal is exercised.

The buyer may examine the product before he or she withdraws from the purchase. The goods must, however, be able to be returned to the seller in approximately the same condition and quantity as when the buyer received them. The seller may require the consumer to compensate for any reduction in value resulting from the buyer's handling of the goods that has not been necessary to determine the nature, characteristics and function of the goods.

The buyer should return the goods to the seller in the original packaging if this is possible. The buyer cannot cancel the purchase of goods that deteriorate quickly, goods that are not suitable for return for health or hygiene reasons, or sound and image recordings (including CDs, DVDs) or computer programs where the seal has been broken.

The customer has a 14-day right of cancellation on his purchase from the day the customer physically receives the product.

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EXAMINATION OF THE GOODS
When the buyer receives the goods, it is recommended that he or she reasonably examines whether they are in accordance with the order, whether they have been damaged during transport or whether they are otherwise defective. If the goods do not correspond to the order or are defective, the buyer must notify the seller by way of complaint, cf. the contract's clause on "Complaint in case of defect and deadline for reporting claims in case of delay".

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COMPLAINT IN CASE OF DEFECT AND DEADLINE FOR REPORTING CLAIMS IN CASE OF DELAY
If there is a defect in the goods, the buyer must notify the seller within a reasonable time after he or she discovered it that he or she will claim the defect. The deadline can never be shorter than two months from the time the consumer discovered the defect.

However, a complaint must be made no later than two years after the buyer took over the goods. If the goods or parts of them are intended to last significantly longer, the complaint deadline is five years. In the event of delay, a claim must be made to the seller within a reasonable time after the delivery time has arrived and the goods have not been delivered. If the goods have been paid for by credit card, the buyer may also choose to complain and send a claim directly to the credit provider (credit card company). The notification to the seller or credit provider should be in writing (e-mail, fax or letter).

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THE BUYER'S RIGHTS IN DELAY
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand fulfillment, terminate the agreement and demand compensation from the seller, depending on the circumstances.

Fulfillment: If the seller does not deliver the goods at the time of delivery, the buyer may maintain the purchase and set a reasonable additional deadline for fulfillment from the seller. However, the buyer may not demand fulfillment if there is an obstacle that the seller cannot overcome or if fulfillment would entail such a great disadvantage or cost for the seller that it is significantly disproportionate to the buyer's interest in the seller fulfilling it. If the difficulties are eliminated within a reasonable time, the consumer may demand fulfillment.

Termination: The buyer may terminate the agreement with the seller if the delay is significant or if the seller does not deliver the goods within the additional deadline for fulfillment that the buyer has set. The buyer cannot, however, terminate the agreement while the additional deadline is running, unless the seller has said that he or she will not fulfill within the deadline.

Compensation: The buyer can also claim compensation for losses he or she suffers as a result of the seller's delay, cf. Section 24 of the Norwegian Consumer Purchase Act.

The buyer must notify the seller of a claim by way of complaint, cf. the section of this contract on "Complaints in the event of defects and deadline for reporting claims in the event of delay".

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THE BUYER'S RIGHTS IN THE EVENT OF A DEFECT
If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, depending on the circumstances, withhold the purchase price, choose between correction and replacement, demand a price reduction, demand the agreement be terminated and compensation from the seller.

Correction or replacement: If the goods have a defect, the buyer may demand that the seller correct the defect or replace the goods. The seller may oppose the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs.

The seller shall carry out the correction or replacement within a reasonable time. Correction or replacement shall be carried out at no cost to the buyer, without the risk that the buyer will not be able to cover his expenses and without significant inconvenience to the buyer. The seller may not make more than two attempts at correction or replacement for the same defect, unless there are special reasons that make further attempts reasonable.

Even if the buyer does not demand either rectification or replacement, the seller may offer rectification or replacement if this is done without delay. If the seller arranges for such rectification or replacement, the buyer may not demand a price reduction or increase.

Price reduction: If the defect is not rectified or replaced, the buyer may demand a proportionate price reduction.

Cancellation: Instead of a price reduction, the buyer may cancel the agreement, except when the defect is immaterial.

Compensation: The buyer may also demand compensation for financial loss he or she suffers as a result of the goods having a defect, cf. Consumer Purchase Act § 33.

The buyer must notify the seller of a claim by way of complaint, cf. this contract's section "Complaints in case of defects and deadline for reporting claims in case of delay". The rules on complaints apply in addition to, and independently of, the rules on the right of withdrawal and any guarantees provided by the seller.

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THE SELLER'S RIGHTS IN THE EVENT OF THE BUYER'S BREACH
If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or circumstances on the seller's part, the seller may, in accordance with the rules in the Consumer Purchase Act Chapter 9, withhold the goods, demand fulfillment of the agreement, demand termination of the agreement and compensation from the buyer. The seller may also, in accordance with the circumstances, demand interest for late payment, collection fees and fees for non- prepaid, uncollected goods.

Compliance: If the buyer does not pay, the seller may maintain the purchase and demand that the buyer pay the purchase price (fulfillment). If the goods are not delivered, the seller loses his right if he waits an unreasonable amount of time to make the claim. • Cancellation: In the event of a material default of payment or other material default by the buyer, the seller may cancel the agreement. However, the seller may not cancel after the purchase price has been paid.

The seller may also cancel the purchase if the buyer does not pay within a reasonable additional deadline for performance that the seller has set. However, the seller may not cancel while the additional deadline is running, unless the buyer has said that he or she will not pay.

Compensation: The seller may claim compensation from the buyer for financial loss he or she suffers as a result of a breach of contract by the buyer, cf. Section 46 of the Consumer Purchase Act.

Interest in late payment/collection fees: If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price in accordance with the Act on Interest in Late Payment. In the event of non-payment, the claim may, after prior notice, be sent to debt collection, and the buyer may then be held liable for fees pursuant to the Act on Debt Collection Activities and Other Collection of Overdue Monetary Claims.

Fee for uncollected non-prepaid goods: If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee of NOK 500,- + return shipping. The fee shall at most cover the seller's actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

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WARRANTY
A guarantee provided by the seller or manufacturer gives the buyer rights in addition to the rights the buyer already has under mandatory legislation. A guarantee therefore does not imply any limitations on the buyer's right to complaint and claim in the event of delay or defects pursuant to points "The buyer's rights in the event of delay" and "The buyer's rights in the event of defect".

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PERSONAL INFORMATION
Unless the buyer consents otherwise, the seller may only collect and store the personal information that is necessary for the seller to be able to carry out the obligations under the agreement. The personal information of buyers under the age of 15 cannot be collected unless the seller has the consent of their parents or guardians. The buyer's personal information shall only be disclosed to others if it is necessary for the seller to carry out the agreement with the buyer, or in cases prescribed by law. The seller may only collect the buyer's social security number if there is a factual need for secure identification and such collection is necessary.

If the buyer's personal data is used for other purposes, for example to send the buyer advertising or information beyond what is necessary to complete the agreement, the seller must obtain the buyer's consent when entering into the agreement. The seller must provide the buyer with information about what the personal data will be used for and who will use the personal data. The buyer's consent must be voluntary and given by an active action, for example by checking the box.

The buyer must be able to easily contact the seller, for example by telephone or e-mail, if he or she has questions about the seller's use of personal data or if he or she wants the seller to delete or change the personal data.

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COOKIES
Our online store contains so-called cookies. You can look around the online store without cookies, but you cannot make purchases. We use cookies to manage the contents of your shopping cart. It is a text file that is stored on your computer. We also store information about whether you have chosen to view the category pages with or without images. If your browser or firewall is set to prevent the storage of cookies, the website may stop working or you may have problems completing a sale.

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DISPUTE RESOLUTION
The parties shall attempt to resolve any disputes amicably. The buyer may contact the Consumer Council for assistance in any dispute with the seller. If an amicable solution is not reached after mediation in the Consumer Council, the parties may request in writing that the Consumer Council refer the dispute to the Consumer Disputes Committee. 13) The decision of the Consumer Disputes Committee is legally binding four weeks after notification. Before the decision becomes legally binding, the parties may, by submitting a summons to the Consumer Disputes Committee, bring the decision before the district court.

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13) See the Act of 1 March 2017 on the Consumer Complaints Committee (Forbrukerklageloven).

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PAYMENT METHODS
- Credit / Debit card
- VIPPS

- pay upon collection